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Last Update - April 2021
 

Frequently Asked Questions

LOCATION
We are situated in the centre of Bexley Village, opposite the Freemantle Hall. There is a large public car park behind the shop and 2 more in close proximity. Bexley railway station is a very short distance away and several bus routes pass through the village itself.

ALTERATIONS
Unlike some bridal shops, we offer a"fixed price" alteration package for Bridal gowns,but for Bridesmaids, Flower Girls & Communion we prefer only to charge for the work that is actually necessary. Why pay hundreds of pounds in alteration fees if it is just a simple hem adjustment ?

FITTINGS
We aim for the first fitting approximately 7-8  weeks before your wedding. There are no charges for fittings

ORDERING
On average, manufacturers normally require approximately 20 weeks from receipt of an order until your gown is delivered to us. Our gowns are sourced to order, in the specific size that is required, this will be discussed at the time of order. A 50% deposit is payable at the time of order.

WHEN SHOULD I START LOOKING FOR MY BRIDAL GOWN?
This is a matter of personal choice but we recommend that you start looking as soon as your wedding is booked.

Most of our brides start looking at dresses approximately 12 to 18 months before the wedding because it often takes a while to narrow down the style that best suits.

As a consequence, we recommend that your dress is ordered no later than 6 months before the wedding date, especially since gowns can take up to 20 weeks to be made and delivered......... and then you have to add on time for alterations.
If you have less than 6 months to the wedding, don’t panic, we always have at least 100 dresses that can be bought off the rail and we do have some suppliers who accept ‘rush orders’ but there is normally an added surcharge and your choice of dresses may be restricted.
Similar time scales apply to bridesmaid and flower girls dresses, so once you have chosen the bridal gown of your dreams move quickly on to the bridesmaid dresses.

DO I NEED AN APPOINTMENT?
We recommend you always make an appointment to avoid disappointment particularly on a Saturday but we never say never, so please do call in if you haven’t made an appointment and we will do our best to accommodate you.

WHO SHOULD I BRING WITH ME?
Whilst it is only natural that you would want to bring all the important ladies in your life with you, we strongly recommend you limit it to two/three people.
Choose people who love you and who know you well and whose opinion you trust completely. The more people you have with you the more opinions you will have and that is not always a good thing as they naturally gravitate to the styles and colours they like.
It is heartbreaking to see a Bride fall in love with a dress only to be told by a tactless friend or family member that it is horrible. We have witnessed many brides in tears after such comments and it totally spoils what should be a lovely experience.

Please remember, its your day, your gown, your choice. Its nice to have opinions (even our's) but the final choice has to be yours.

WHAT SIZES DO YOU HAVE?
Our sizes range from size 4 to size 36

DO I HAVE TO PAY IN FULL WHEN I ORDER?
No, the deposit is 50%.
You can take advantage of our interest free payment plan and make monthly or weekly payments, but please remember your gown cannot be ordered until you have paid 50%.
The other 50% is due when your gown is delivered, usually 3 months before the wedding.

HOW DO I KNOW WHAT SIZE TO ORDER ?
Leave that to your bridal consultant!

Once you have made your decision, you will be measured and your measurements will be matched to that particular supplier’s size chart. Gowns are not made to measure, so we order the nearest size to your measurements.

WHAT IF I PLAN TO LOSE WEIGHT?
We can take that in to account and we will discuss sizes with you at the time of ordering.
We always recommend erring on the side of caution as our seamstress can guarantee a perfect finish if a gown has to be taken in. Unfortunately, it is not always possible to guarantee the same finish if a gown has to be let out.

WHY DO I HAVE TO PAY FOR ALTERATIONS?
Bridal alterations are very specialised and can only be carried out by qualified and experienced seamstresses. Our Seamstresses charges are very reasonable and we would always recommend her as she knows our gowns, but of course you are not obliged to use our fitting service.

DO YOU HAVE A GOOD CHOICE OF COLOURS FOR BRIDESMAIDS?
All of our bridesmaid dresses are available in at least 50 different colours

ONLINE SELLERS
If you are considering purchasing a gown from an online seller, we urge you to visit the Brides Aware website for some important advice.

PAYMENT PLAN
At Hi-Brow Brides we realise that the current economic climate can make it difficult to budget for your Special Day. We are happy to offer our customers an option to take advatage of our Payment Plan.
We accept monthly or weekly payments for Wedding Dresses & Bridesmaid’s Dresses.
Visit us or call full details

Finally, if you have any questions we haven’t covered, please call or email us, we are more than happy to help

 

COVID 19 Update - Shop Re-opening April 12th

We will be resuming business from 12th April 2012 in full compliance with UK Government guidelines and restrictions. All sample gowns in stock have been sanitised, ready to be viewed, and more importantly........ tried on !

For your safety, although walk in customers are always welcome, we would recommend making an appointment to view our range of gowns.

Please remember to bring your face coverings and limit accomanying VIP's to 2 others

Thank you for continued understanding and patience during these extraordinary times

 

Beverley

 

 
 

 

 

 

Hi-Brow Brides, 64 High Street, Bexley, KENT. Tel : 01322 554520